FREQUENTLY ASKED QUESTIONS
Yes. You will receive the same product as seen in the picture.
Yes, it’s necessary to log into your Toboids account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You’ll have access to a personalised shopping experience including recommendations and quicker check-out.
You can raise a request to return your items with these simple steps:
1. Log into your Toboids account
2. Go to My Orders
3. Click on ‘Return’ against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Toboids account.
It depends upon the seller.
If the product is not manufactured anymore we will remove the product else we will restock as soon as possible.
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.